Terms & Conditions

1. Who you are dealing with

Homepage.org.nz is operated by Homepage Limited, a company registered in New Zealand (company number 9452900, NZBN 9429053898982), registered office CORNISH ACCOUNTING LIMITED, 68-74 Kingsford Smith Street, Lyall Bay, Wellington, 6021, NZ.

Wherever these terms say "Homepage", "we", "us" or "our", they mean Homepage Limited. Your agreement is with the company. It is not with any individual who owns, runs or works for it, and no such person takes on personal liability to you under these terms.

Homepage is a listing and marketing platform for people selling their own property in New Zealand. We are not a licensed real estate agency and we do not act as an agent for any buyer or seller. We do not provide real estate agency work as defined by the Real Estate Agents Act 2008. By creating an account or using the platform you agree to these terms.

The way to reach us about anything in this document is [email protected].

2. Pilot period

Homepage is currently in a pilot (beta). During the pilot the platform is provided free of charge so we can test and improve it with real sellers. That means: features may change, break, or be withdrawn without notice; we don't promise any level of availability, and planned or unplanned downtime may occur; we may need to reset data, limit numbers, or end the pilot or your access at any time. We'll give reasonable notice before removing a live property site where we can, and you can export or ask for your content at any time. Feedback, suggestions and ideas you give us during the pilot may be used to improve the platform without obligation to you. When the pilot ends and paid plans are introduced, nothing will be charged to you without your explicit agreement to the price and terms shown at the time. What you would be agreeing to is set out in section 11.

3. Registering interest and reserving a web address

Before launch you can register your interest and, if you choose, give us your property address. If you do, we hold the matching web address against your email address, so that nobody else can take it. For example, 12-marsden-avenue.homepage.org.nz. The following applies to every reservation.

A reservation is a hold, not ownership. It gives you first claim on that web address when you create an account using the same email address. It is not a property right, not a domain name registration, and cannot be sold, transferred or assigned to anyone else.
We can't promise a launch date, or that Homepage will launch at all. If we don't launch, or we end the pilot, reservations simply lapse and nothing is owed to you.
Reservations expire. We hold an address for 180 days from the day you register. We'll email you before it lapses, and we may extend reservations if launch takes longer than we expect. Once a reservation lapses the address returns to the pool and someone else may take it.
If your exact address is already held, we'll offer you the next available form of your own address, adding your suburb and then your city. The address we're actually holding for you is always shown before you submit the form.
Reserved addresses are not public. A held address doesn't appear on the map, in search results, in a sitemap, or at its own web address, and we won't tell anyone else who holds an address. Reserving an address never puts your property online — only you can do that, after creating an account.
You can release it at any time by emailing [email protected]. We'll also release it if you ask us to delete your registration.
We may release or reassign a reservation if it expires, if the address isn't a real New Zealand property address, if addresses are being registered in bulk or in bad faith, or if the owner of the property claims it under section 4.

Reserving an address doesn't commit you to selling and doesn't enrol you in anything. We'll only email you about the launch and about your reservation unless you separately opt in to other updates.

4. Contested addresses

Reservations are first come, first served: we don't check at registration that you own or live at the address you give us. That keeps registering quick, but it means a reservation is always provisional. Where two people want the same address, the rule is that a verified owner or occupier of the property beats a reservation held by anyone else.

If someone has reserved the address of a property you own, email [email protected] with the address. We'll ask you for reasonable evidence of your connection to it. A rates notice, a record of title, or a utility bill or driver licence showing you at that address is usually enough. Where we're satisfied, we'll release the earlier reservation and hold the address for you instead. We'll let the earlier registrant know their reservation was released, without disclosing anything about you, and we'll offer them an alternative address if their own claim appears genuine. We keep any evidence you send only as long as we need it to decide, and then delete it.

The same rule applies to a published property site or an expression-of-interest claim: if a property has been listed by someone who doesn't own it or isn't authorised to sell it, tell us and we'll take it down while we look into it. Publishing a property you have no right to sell is a serious breach of these terms and we'll close the account responsible.

We decide contested addresses ourselves, acting reasonably and in good faith on the evidence we are given. If you think we have got it wrong, tell us, and if you have new evidence we will look at it again. We're not able to adjudicate property ownership and we don't try to; the most we can do is move or withdraw a web address, and we're not liable for any loss arising from who holds one. Nothing in this section affects any right you have under the law.

5. What we do and don't do

Homepage gives you the tools to market your property: a standalone website, print-ready flyers, a fence sign, a check-in poster and social media tiles, each carrying a QR code that links buyers to your site. We publish the material you create and pass buyers' enquiries straight to you. We do not appraise property, set prices, negotiate, hold deposits, or give legal, financial, tax or valuation advice.

Everything published is made by you. Your photos, your words, your open homes. We don't write your listing, photograph your property, hold viewings, or deal with buyers on your behalf. If you'd like a hand, we will explain how to use the tools and answer questions about the product, and that is as far as it goes: we will not write or edit your description for you, price your property, or tell you which offer to take. Publishing property advertising isn't real estate agency work under the Real Estate Agents Act 2008, and we don't undertake the work that is.

6. 3D tours (Polycam)

If you add an interactive 3D tour, the scan is captured and hosted through Polycam, a third-party service, and embedded on your property site. Your use of Polycam is subject to Polycam's own terms and privacy policy, and we don't control how they operate or store captures. You are responsible for ensuring a tour doesn't reveal anything you don't want made public and for having the right to capture and publish the space. We may remove a tour that breaches these terms, and a tour may become unavailable if the Polycam service or link changes.

7. Sales happen directly between buyer and seller

Any sale is agreed directly between the buyer and the seller. Both parties should engage their own lawyer or conveyancer for the Sale & Purchase agreement and conveyancing. Homepage is not a party to any agreement you reach with a buyer and is not liable for the conduct, offers, or performance of any buyer or seller.

8. Your account and your content

You are responsible for everything published under your account. You confirm that you own or are authorised to sell the property you list, and that the information, photos and other content you provide are accurate, lawful, and not misleading. You are also responsible for making sure you have the right to publish any personal information in what you upload, including information about other people, such as a name on a floor plan or document or a person in a photograph or video. You retain ownership of your content and grant us a licence to host, display and reproduce it for the purpose of marketing your property through the platform.

Your login is yours alone. You must keep it secure and must not share it with anyone or let anyone else use it. If you think someone else has your password, or has used your account, email [email protected] straight away. That matters more here than on most sites, because whoever holds your login can change what your property site tells the public. Anything done through your account is treated as done by you until you tell us otherwise.

You must also give us true, current and complete information when you deal with us, including when you set up your account, and keep it up to date while you are using the platform.

Tell us straight away if something changes. If your authority to sell the property ends, if the property changes hands, or if you discover that anything you gave us about the property or your right to sell it was inaccurate, you must tell us immediately and unpublish or archive the listing. If we have a concern about a listing, we may ask you for reasonable evidence that you own the property or are authorised to sell it, and we may pause enquiries on the listing or unpublish it until you provide it. We handle anything you send us the way section 4 describes: we look at it, decide, keep a record of the decision, and delete the document.

Buyer details you receive are for that sale and nothing else. When someone enquires about your property or signs in at your open home, you receive their name and the contact details they gave. They gave those details for one purpose: to hear from the seller of that property, about that property. You may use them to reply to the enquiry, arrange a viewing, answer questions and negotiate a sale of the property they enquired about. You must not use them for anything else.

In particular, you must not add a buyer to a mailing list or newsletter, send them marketing, pass, sell or otherwise disclose their details to anyone else, including a real estate agent, a mortgage broker, a builder or any other business, use them to market a different property, or hold on to them once your listing has ended and your conversation with that person is finished. If a buyer asks you to stop contacting them, stop.

If we reasonably suspect that buyer details have been misused, we may do any of the following, and you agree to cooperate: require you to delete the details and confirm to us in writing that you have; pause enquiries on your listing, or stop passing buyer details to you, while we look into it; and tell the buyers concerned what has happened where we think they would reasonably want to know. These steps are in addition to anything under section 18.

This is a serious obligation rather than a courtesy. Misusing buyer details is a breach of these terms and we may remove your listing and suspend or close your account for it (section 18). Depending on what you do with the details, the Privacy Act 2020 may also apply to you directly, separately from anything we do.

9. Accurate information

You must not post anything false, misleading or deceptive. Under the Fair Trading Act 1986 sellers must not mislead buyers about a property. You are responsible for ensuring your listing, pricing and representations comply with the law. We may remove or edit content that we reasonably believe breaches these terms or any law.

If you believe a listing infringes your rights, shows your information without your agreement, or advertises a property you own without your authority, our complaints page explains what to send us and what we will do.

10. Acceptable use

You agree not to use Homepage to publish unlawful, offensive or infringing material, to impersonate others, to send spam, or to interfere with the platform's operation or security. You must not introduce anything that compromises the platform or the systems behind it, including any virus, worm, keystroke logger or similar.

Please browse the site with a normal web browser. Without our written agreement, you must not access the platform by any other method. That includes scraping, harvesting, deep-linking, data mining, or using a robot, spider or other automated tool to collect, copy or monitor what is published here.

Why this matters: property sites are public by design, and once a buyer enquires, real people's names, email addresses and phone numbers pass through the platform. Harvesting the contact details of New Zealanders selling their own homes is the specific behaviour this clause exists to stop, and we will suspend accounts and block access over it.

Where we deliberately publish a machine-readable way in, such as a documented public feed or interface for search engines and AI assistants, using it as documented is permitted and nothing above prohibits it. Going around it is not.

11. Prices, payment, refunds and cancellation

The pilot is free, as section 2 says, and creating an account has never cost anything. This section governs anything you buy from us once paid plans are running. Until you buy something, nothing in it takes any money from you.

You always see the price before you commit. Prices are shown on the platform and again at checkout, in New Zealand dollars and including GST where GST applies, before you are asked to pay. The price that applies to your order is the price displayed when you place it. We can change our prices, and a change never affects something you have already paid for.

Everything we sell is a one-off charge. There is no subscription and nothing renews automatically. We do not bill on a cycle, we do not keep a standing right to charge your card, and we will not take a further payment from you unless you place a new order and agree to the price for it at that time. There is no auto-renewal to cancel and no notice period to give. We also take no commission and no success fee, so what your property sells for makes no difference to what you pay us.

You pay when you publish, not when you sign up. Creating an account, building your property site, uploading your photos and previewing your marketing pack cost nothing. Payment is taken at the point you make a full listing public, and the listing goes live once the payment clears. Expression-of-interest claims are free.

How payment is taken. Card payments are processed by our payment provider through their own hosted checkout. Your card number, expiry date and security code go directly to them; they are not sent to, stored on, or logged by our systems. That part of the transaction is governed by the payment provider's own terms and privacy policy as well as by ours. If a payment is later reversed or charged back, we may unpublish the listing it paid for until the position is sorted out.

Refunds. On top of the rights the law gives you:

Before your listing is published. Ask us within 14 days of paying and we will refund you in full, for any reason or for none.
Once your listing is published. No refund, because at that point the site is live and the marketing pack has been produced and is yours to keep and use. That holds even if the property sells in the first week.
Printed items. A printed pack is made for your address and cannot be resold, so it cannot be refunded once it has gone to print. Until then you can cancel it and be refunded in full. If it turns up damaged, incomplete, wrong, or does not turn up at all, tell us and we will replace it or refund it.

To ask for a refund, email [email protected]. We will reply within five working days. Approved refunds go back to the card that paid, and how long your bank takes to show them is out of our hands.

Cancelling. You can unpublish a listing, archive it, or close your account at any time from your dashboard and your account page, or by emailing us if you would rather (section 18). You do not have to give notice or a reason, and there is no cancellation fee, because there is nothing recurring to cancel. Cancelling stops the listing. On its own it does not create a refund beyond what is set out above.

None of this cuts across your consumer rights. Where you deal with us as a consumer, the Consumer Guarantees Act 1993 gives you guarantees that cannot be contracted out of, and the Fair Trading Act 1986 protects you from misleading conduct. The refund policy above sits on top of those rights, not in place of them. If something we sell you is faulty, or is not what we described, your remedies under those Acts still apply and nothing here is intended to limit or exclude them.

12. Availability and liability

We work to keep the platform running, available and accurate. We do not promise that it will always be available, or that it will be free of faults or interruptions, and apart from the guarantees the law gives you it is provided as it is. To the extent the law permits, we are not liable for any indirect or consequential Loss, or for Loss arising from a sale, from a buyer or seller, or from reliance on content published on the platform. "Loss" is defined in section 15.

Our liability is capped. To the extent the law permits, our total liability to you in connection with the platform and these terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of: (a) the fees you paid us for the listing that gave rise to the claim; and (b) NZ$1,000. This cap does not apply to anything the law does not allow us to limit, including the guarantees the Consumer Guarantees Act 1993 gives you where you deal with us as a consumer.

Where you deal with us as a consumer, the Consumer Guarantees Act 1993 gives you guarantees we cannot contract out of, and the Fair Trading Act 1986 applies to us in the usual way. Nothing in this section, or anywhere else in these terms, is intended to limit or exclude either.

Where the platform links out to another website, that link is not an endorsement, recommendation or approval of that site, its operators or anything on it, and we are not responsible for it. The same applies to a 3D tour hosted by Polycam (section 6) and to the official resources we point to on our guidance pages. Check the other site's own terms and privacy policy before you rely on it or give it your information.

13. Privacy

We handle personal information in accordance with the Privacy Act 2020. What we collect, why, where it is held, and how to see it, correct it or have it deleted is set out in our Privacy Policy.

What an enquiry actually passes on. When a buyer enquires about your property, or signs in at your open home, their details come to you, because you are the person who has to answer them. Your own contact details are not sent back to them unless you have switched that on for the listing. It is off unless you turn it on, the choice is yours, and you can change it at any time. With it off you still receive every enquiry and can reply yourself. An expression-of-interest listing never releases the owner's details, whatever that setting says, because an owner taking expressions of interest has not agreed to be contacted yet. What you may do with a buyer's details once you have them is set out in section 8.

An enquiry goes to you exactly as the buyer wrote it. That includes any offer a buyer chooses to type into it. The message is sent to you automatically and unchanged. We do not read it, assess it, hold it back, or reply to it, and we take no part in any negotiation that follows. Whether to respond, and what to say, is entirely between you and the buyer.

We use privacy-first, cookie-free Cloudflare Web Analytics to measure aggregate traffic and page performance; it collects no personal information and does not track you across other sites, as described in the Privacy Policy.

14. Changes and governing law

We may update these terms from time to time; the current version always applies to your use of the platform. The date at the top of this page tells you when it last changed, so you can see whether anything has moved since you last read it. Where a change is material we ask you to accept the new version before you carry on managing your listings, and we show you what changed. A material change to the Privacy Policy is handled the same way, and the Privacy Policy says what counts as material.

A change never applies backwards to something you have already bought. The price, the refund position and the cancellation position for an order are the ones set out in the version of these terms that was current when you placed it. If you do not want to accept a change, you can close your account (section 18).

These terms are governed by New Zealand law and the New Zealand courts have jurisdiction, on a non-exclusive basis.

15. Definitions

A few words carry a particular meaning wherever they appear in these terms.

Loss means loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs.
Platform means Homepage.org.nz, every property site published through it, the marketing pack it generates, and any related service we provide.
Underlying systems means any network, system, software, data or material that sits behind or is connected to the platform.
Your content means anything you provide or publish through the platform, including property details, photos, video, 3D tours, documents and written descriptions.
Including and similar words do not imply any limit.

16. Who owns what

You own your content, as section 8 says. We own everything else: the platform and the underlying systems, the flyer, fence sign, check-in poster and social tile templates, the layouts and typography of a property site, our name and logo, and the look and feel of the whole thing. Nothing in these terms transfers any of that to you.

What you get instead is permission to use it for its purpose. While your listing is active, you may use the marketing pack we generate for your property, in print and online, to market that property. You can keep using material we have already produced for you after your listing ends. You may not resell our templates, strip them for another platform, or use them to market a property other than the one they were made for.

17. If you cause us a loss

If you break these terms and that causes us Loss, you agree to cover it. In practice this is aimed at a narrow set of situations, and it is worth being plain about them: publishing a property you have no right to sell, publishing content that infringes someone else's copyright, making misleading statements to a buyer, or breaching section 10. Those are the cases where a third party can come after us for something you did.

This only covers Loss actually caused by your breach, and only to the extent it was caused by you. It does not apply where we contributed to the Loss ourselves, and it does not reduce any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be contracted out of.

18. Suspension and ending your access

If we reasonably believe you have breached these terms, or that a listing is causing or risks causing harm to someone, we may suspend or remove the listing, or suspend or close your account. Where the concern is about a public listing we will normally unpublish first and look into it afterwards, because a property site wrongly advertising someone's home does real damage while it is up. Section 4 explains how that plays out for a contested address.

Where we have a concern about a listing or an account, we may also, before deciding anything: ask you for reasonable evidence that you own or are authorised to sell the property; ask you to verify your identity, for example by showing us photo identification that matches the name on your account; and pause enquiries on a listing, so that the property site stays up but buyers cannot contact you through it and your details are not passed on, until the concern is resolved. We handle any document you send us as section 4 describes. A listing with paused enquiries says so to buyers.

We will tell you what has happened and why, and give you a fair chance to respond, unless the situation is serious enough that we cannot wait. Where we can, we will give reasonable notice before removing a live property site. Suspending or closing an account does not stop us pursuing any other right or remedy we have.

You can close your account at any time from your account page, which deletes your account, your property sites and everything attached to them, or by emailing [email protected] and we will do it for you. You can ask for a copy of your content, and ask us to delete your personal information, as set out in the Privacy Policy. If your access ends, you must stop using the platform and must not try to get back in.

19. General

How we contact you. We may contact you by email or by posting a notice on the platform, and you agree that satisfies any requirement for something to be in writing.
Giving something up has to be in writing. If we do not enforce a right straight away, we have not given it up. We only waive a right if we say so in writing.
Some sections outlive the rest. Sections 8, 11, 12, 16, 17 and this one continue to apply after your access to the platform ends.
We can transfer this agreement, you cannot. If the business is restructured, sold or transferred to another operator, we may transfer these terms and our rights and obligations under them to that operator, and your rights under them are unaffected. You may not transfer yours to anyone else, which is also why a reserved web address cannot be sold or assigned (section 3).
If part of this is unenforceable, the rest still stands. Any part that turns out to be illegal, invalid or unenforceable is read down as far as needed to fix that, or treated as removed if it cannot be. The remainder keeps working.
This is the whole agreement. These terms, together with the Privacy Policy, are everything agreed between us about your use of the platform, and they replace anything discussed or exchanged beforehand.

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